Delivery policy

You may place an order on the Parflab website without creating an account. Registered customers may enjoy additional account benefits.

Orders are placed through our checkout by completing the order form. All orders are subject to our acceptance. We confirm acceptance by sending a product dispatch confirmation email (“Dispatch Confirmation”). By completing the order, the Customer confirms that all data provided for the purchase is accurate, complete and true at the time the order is placed.

If a Customer later changes personal data using the forms available on the Site, ongoing contracts keep the data that was defined or accepted by the Customer before that change.

All product orders depend on stock availability. If supply is difficult or products are no longer in stock, we may offer replacement products of equal or higher quality and value. If you do not want the replacements and we have already received payment, we will refund in full any amounts you paid.

Parflab (EHIP DISTRIBUTION SRL) may refuse to accept an order in whole or in part, without further obligation between the parties and without either party claiming damages, in the following cases:

We may remove any product from this Site at any time, at our discretion, and/or remove or change any material or information on this Site. Although we make every effort to process every order placed, exceptional circumstances may require us to refuse to process an order after the order confirmation message has been sent, and we reserve the right to do so at any time. We will have no liability to the Customer or any third party for removing any product from this Site, for removing or changing any material or content on this Site, or for not processing an order after the order confirmation message was sent.

We will notify the Customer if a ordered product is unavailable. The Customer may accept or refuse a partial order.

For order information, call 0734756276, Monday–Friday, 08:00–17:00, or email info@parflab.ro.

Orders placed Monday–Friday are processed within 24 hours of receipt. Orders placed on Saturday or Sunday are processed on the following Monday. If these timelines change, the new deadlines will be announced on the Site and in electronic communications.

The information in these Terms and on this Site is not an offer to sell, but an invitation to treat. No contract exists between the Customer and Parflab in relation to any product until your order is expressly accepted by us. If the offer is not accepted and funds have already been withdrawn from your account, they will be refunded in full.

The contract for purchasing a product (“Contract”) is formed only when the Dispatch Confirmation is sent.

The price of each product is the price shown on our Site, unless there is an obvious error. Although we take care to ensure that all prices on our Site are correct, errors may occur. If we discover a pricing error for any product(s) in your order, we will inform you as soon as possible and give you the option to reconfirm the order at the correct price or to cancel it. If we cannot contact you for reasons not attributable to us, the order will be treated as cancelled and, if you have already paid, we will refund the full amount paid.

We are under no obligation to sell any product at an incorrectly lower price (even if you have received a Dispatch Confirmation from us) if the pricing error is obvious and unmistakable and could reasonably have been recognised by you as a pricing error.

Prices displayed on our Site include VAT but do not include delivery costs, which are added to the total.

Prices may be revised at any time without prior notice; however (subject to the exceptions above), no potential change will affect any order for which an order confirmation was already sent before the price change.

In the online store we may offer different types of discounts. Any discount code may be used only once, unless expressly stated otherwise. Promotions and discounts cannot be combined with other promotions and discounts available in physical presentation stores, where applicable.

Subject to stock availability, and except in extraordinary circumstances, we will make every effort to fulfil your order with the product(s) listed in the order confirmation by the date stated in the Dispatch Confirmation or, if no estimated delivery date is specified, within the estimated timeframe indicated when you select the delivery method and, in any event, within no more than 7 calendar days from the date of the Dispatch Confirmation.

Delays may still occur due to unforeseen circumstances or the delivery area.

If, for objective reasons, we cannot meet the delivery date, we will inform you and offer the option to keep the order with a new delivery date or to cancel the order with a full refund of amounts paid. Please note that we do not deliver on Sundays.

For the purposes of these Terms, “delivery” is deemed to have taken place when you or a third party designated by you (other than the carrier) take physical possession of the products, evidenced by a signature of receipt at the agreed delivery address.

If the order does not arrive within the estimated delivery time, please contact us at 0734756276 or info@parflab.ro.

For courier delivery, if the Customer is not found at the stated address within the mutually agreed time window, the courier will attempt delivery once more after contact is made; afterwards the order may be cancelled and the product returned to our premises, and the Customer will bear the cost of a new delivery regardless of the order value. In that case, the parcel delivery address will be confirmed with a Parflab customer adviser by phone or email.

If parcels show signs of damage (torn or opened packaging, etc.), we recommend refusing collection and notifying us at info@parflab.ro.

After opening the parcel, if it contains damaged products or products that do not match what was invoiced, please contact us within 24 hours of receiving the parcel at info@parflab.ro and attach a photo of the products or parcel.

Parflab is not responsible for product defects arising from handling or transport by the courier.

If delivery and/or order-processing deadlines cannot be met, we will notify the Customer of the situation and the estimated completion time, without either party being entitled to claim damages regardless of the cause of the delay.

Products are delivered only within Romania.

Delivery method: Courier. The courier will attempt delivery at the address stated at checkout. If delivery fails, the parcel is returned to our premises and the order may be cancelled; the customer bears the cost of a new delivery regardless of order value.

If products are available for immediate dispatch, they may arrive within 24–48 hours of the order confirmation email for deliveries in Bucharest, and within 48–72 hours for deliveries outside Bucharest.

Orders received on rest days (Saturday, Sunday) and public holidays are processed on the next working day.

Delivery cost for orders under 190 RON is 20 RON. For orders of 190 RON and above, delivery is free.

On receipt, the buyer must check the package contents and external damage. Signing the receipt and handing it to the courier constitutes acceptance that the products arrived in good condition.

If quantity or quality does not match the order, applicable standards, the label or accompanying documents, the buyer may ask to suspend acceptance of the goods by contacting info@parflab.ro or 0734756276 (Monday–Friday, 08:00–17:00).

After selecting all products and adding them to the shopping cart, the Customer completes checkout and pays. The Customer must follow each step of the purchase process, completing or checking the information requested. Before payment, the Customer may change order details. Registered members may view their order history in “My account”, when available.

Payment methods: cash on delivery (courier) and online card payment.

Online card payment is processed securely with no commission charged by us. Card data is processed by the payment processor used by the Site. We do not request or store your full card details. To complete the transaction correctly you must provide the card number, expiry date and CVV/CVC (where applicable for your card type).

Credit cards are subject to validation and authorisation by the issuing institution. If we do not receive the required authorisation, we are not liable for any delay or non-delivery of the ordered products and we will not be able to conclude a Contract with you.

The Site uses SSL encryption on pages where payments are made. To shop securely, use a browser that supports SSL (such as Firefox, Safari, Google Chrome, Opera or other compatible browsers).

3D Secure is an anti-fraud system developed by Visa and Mastercard. Using it increases the security of online transactions. If a 3D Secure-enrolled card is lost or stolen, it cannot be used by third parties for online purchases. Authentication does not require installing a special application and does not hinder normal browsing.